Yes! All products on the website are 100% original, of guaranteed origin and proven quality – no exceptions and no compromises.

Use the search at the top of the page – enter the brand, model or reference number and check the results.

Yes, Timedix also accepts orders from companies. To receive an invoice with your company details, fill them in when you register or when you place the order.

Yes. After you add the products to your cart, you can enter a delivery address that is different from the one in your account.

Yes, within 14 calendar days of receiving your order, under the following conditions:

• Let us know before you send the product back. Send it to the Econt office “Gerbera” or the Speedy office “Gerbera” in Plovdiv, Bulgaria. The shipping costs are not covered by Timedix.
• We refund 100% of the amount by bank transfer once the product has been returned with the receipt and inspected by our staff – provided that it is in its original condition and intact (no torn packaging, removed labels, etc.), in accordance with Article 55 of the Bulgarian Consumer Protection Act.
• If you paid by bank card, the amount is refunded to the same card within 7 days.
• If the product shows signs of use or is not in its original condition, partial compensation is provided.
• Without prior notice of the return, Timedix reserves the right to refuse the claim.
• Exchanged products are sent only to Econt offices in Bulgaria, with delivery paid by Timedix.

More information: Delivery and returns.

No. If you have not received an automatic email, the order was not completed. Please go back to the website, follow the steps, tick that you agree to the Terms and Conditions and confirm the order. Once your order has been accepted, you will receive an automatic confirmation email.

• Bulgaria: 1–2 working days after the order has been processed, with Speedy or Econt – to an office or to your address.
• Greece and Romania: 2–5 working days, delivered to your address.
• Other countries: see the prices and delivery times on the Delivery and returns page.

Orders placed before 16:00 on a working day are processed the same day. If your order contains a product with the status “Pre-order”, it will be fulfilled within 2–5 working days.

All products are 100% original and of proven origin. The condition is stated on each product page:

• New – in perfect condition, in the original box, with no defects or marks.
• As new – the watch is in perfect condition, but the packaging (box) does not meet the Timedix standards for a new product.
• Very good condition – minimal surface marks, mostly invisible to the naked eye, or very slight signs of use; the original box may have been replaced or may be missing.
• Good condition – relatively large surface marks or defects and/or missing parts; the original box may have been replaced or may be missing.
• Used – acceptable condition – signs of use such as scratches, dents or other cosmetic flaws, described on the product page.

Use the “Forgotten password” option on the sign-in page.

Sign in and choose the option to update your details in the “My account” section.

No, you can also order without an account. If you wish, you can create one while placing your order.

Please contact us through the contact form and state your order number. You can find it in the “Order tracking” section.

Yes, you can view all your orders in the “Order tracking” section.

Contact us through the contact form and we will check its availability for you.

Please use the contact form or write to info@timedix.com.